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2. Frequently Asked Questions (F&Q)

To help you get the best online shopping experience and support, we’ve added a set of frequently asked questions that can help before, during after you shop.

If what you are looking for is not covered, please kindly contact us.

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Created on: 6/14/2013 4:32 PM
Q: Can I cancel my order?

A: Yes. You can cancel your order any time as long as the order is not under processing or prior to shipment. If payment has been made, full refund will be made via original payment except for the any transaction fee charged by third parties which is not refundable. We do not accept request of cancellation once we have started processing your order.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.
Created on: 6/14/2013 5:09 PM
Q: Are online buying reliable and secure?

A: Absolutely: the purchase you make in our online store is just like talking to US, but better because you are in control. Your purchase is immediately processed and the confirmation e-mail you receive is proof that your purchase has been secured. We make every effort to keep all of your personal information secure.
Created on: 6/14/2013 5:09 PM
Q: What happens to your personal information?

A: Your personal information and any additional details in your GadgetsPlayz account can only be accessed by using the username and password associated with it. Your information is never sold, given away or used without your permission. Please read our Privacy Notice for more information.
Created on: 6/14/2013 5:10 PM
Q: Can I adjust or modify my order?

A: Your order is final once it has been processed. If you've made a mistake or wish to make changes, do contact us as soon as possible and we will do our best to assist you.
Created on: 6/14/2013 5:18 PM
Q: What if the product that I have purchased is not working?

A: In the event that the item you have purchased is defective, we will either replace the item or give you a full refund as long as the product is returned in its original and resalable condition.

Request for exchange must be made within 30 days of receipt.
Created on: 6/14/2013 5:19 PM
Q: How can I return or exchange my purchase?

A: Please refer to the Shipping & Returns page for more information.
Created on: 6/14/2013 5:29 PM
Q: What is your warranty policy?

A: All items sold at GadgetsPlayz have a one-year and 30 days 1-1 exchange (from the original invoice date) local warranty unless otherwise stated, against manufacturer defects but does not cover wear and tear or accidental damage.
Created on: 6/14/2013 5:31 PM
Q: Can I get a refund of the difference if the price of an item I purchased has decreased on the website?

A: GadgetsPlayz does not offer a price guarantee. All prices posted are valid for the time of purchase.
Created on: 6/14/2013 5:33 PM
Q: I send you an e-mail, I have not heard from you back?

A: Please allow up to 48 hours for us to reply your inquiry. We receive and check e-mail daily!
Created on: 6/14/2013 5:36 PM
Q: Does GadgetsPlayz ship internationally?

A: At present, we only ship within Singapore.
Created on: 6/14/2013 5:39 PM
Q: What happens when an item is out of stock?

A: If the item you ordered has sold out, we will contact you as soon as possible. You may opt for a replacement design or a cash refund. An ‘Out of Stock’ notice will be placed next to any items that are not in stock. When the item is again in stock the notice will be removed.
Created on: 6/14/2013 5:42 PM
Q: Can I do a self-collection?

A: Yes, you can! Self-collection is now available. Please arrange an appointment with us for collection. Our pick up location is at Farrer Park MRT. (For other locations, please contact us)
Created on: 6/14/2013 5:45 PM
Q: How can I pay for my order?

A: For Singapore customers, you can make payment via PayPal, Internet banking, ATM or Cash on Delivery (COD)

Please note that PayPal charges a transaction fee of 3.4% + S$0.5 for each transaction. This rate is determined by them and we are unable to absorb them at the moment.

If you encounter difficulties in making payment or you see an error message, do contact us for assistance.
Created on: 7/9/2013 2:46 PM
Q: Do you accept bulk purchases and offer discounts?

A: Yes, we do accept bulk purchases and discounts are given based on the number of units you purchased. Dealer enquiries are most welcome. Please contact us directly at gadgetsplayz@gmail.com
Created on: 7/9/2013 6:55 PM
Q: Are our items original?

A: Yes, all items sold by GadgetsPlayz are authentic and original units from respective manufacturers in brand new retail packaging. We do not believe in selling imitation or counterfeit products.
Created on: 7/9/2013 7:16 PM
Q: Are the broadband devices unlocked?

A: Yes, all the devices sold by us are unlocked for any 3G broadband network provider *worldwide.
Created on: 7/9/2013 7:17 PM
Q: Does your device come with a contract?

A: No. All of our devices are contract –free and not tied up to a contract like local network providers.
Created on: 7/9/2013 7:25 PM
Q: Is your device compatible with common operating systems?

A: All of our devices are compatible with Windows and Mac.
Created on: 7/9/2013 7:29 PM
Q: How do I set-up a device and profile?

A: All of our devices are plug & play with auto APN feature and does not require an installation CD. However, you are encourage to change the default SSID & password set by the manufacturer.
Created on: 7/9/2013 7:29 PM
Q: Why is my device overheating?

A: If your device is overheating, do not be afraid as it's normal due to the compact size of the device and long hours of usage.

Created on: 7/9/2013 7:40 PM
Q: Do you have a catalogue?

A: We do not have a physical catalogue at the moment. Our entire products are online.
Created on: 7/9/2013 9:33 PM
Q: What is Auto APN Feature?

A: APN stands for Access Point Name, a setting on your device that identifies an external network for access to data.

With Auto APN feature, your APN is auto-configured or auto-detected on your device to get data service on your device. It takes away the hassle of manually configuring the APN information. You just have to insert the SIM and start surfing.
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